CALL CENTER
Many bookings are handled automatically through customer applications, interactive voice response and external booking systems. However, the call center is still a very important part of the customer contact, both for making new bookings and for enquiries about existing bookings. Our Call Center application supports the call center staff in servicing customers. Using the carefully designed interface, call center staff can offer an extensive and efficient service to customers.
INSTANT ACCESS TO FLEET STATUS INFORMATION
The Call Center application gives instant access to fleet status information so that call center staff can answer customer enquiries about bookings and waiting times. In case of vehicle alarm, the call center staff can track the vehicle where the alarm was activated. The staff can also direct colleagues to assist the vehicle with an alarm.
REMOTE CALL CENTERS
Co-locate your call center across multiple sites using the remote call center feature of our Call Center application. This means that if multiple companies share our platform, then they can also share call centers. It also enables call center staff to work from home in times of low demand.
